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Booking Terms
Booking Guidelines
- All booking prices include any 2 persons, any extra guests will incur extra fees.
- Prices subject to change.
- Maximum 4 adults per Accommodation / Sites.
- Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests in the park.
- Infants – 0 to 2 years (Free).
- Children – 3 to 15 years.
- Park management reserves the right to cancel or amend any bookings.
- One (1) car space is allocated per site booked. Additional vehicles must be parked outside the park.
- One (1) tent / caravan / camper trailer per site.
- Any additional structure requires Park Manager permission.
- Due to operational reasons, we cannot guarantee specific site allocations. Site numbers will be confirmed upon your arrival. To help us accommodate your preferences, please inform the office of any friends you are travelling with or any special requests at the time of booking.
- All damages to park property will be charged to the client’s credit card.
- There is no smoking permitted in park accommodation or other buildings.
- We do not accept bookings for any party groups such as Bucks / Hens / Schoolies celebrations.
- Portable speakers or any similar noisy audio devices are not allowed in rooms or onsite to ensure comfort for all guests.
- Linen is provided to all Accommodation for the number of guests on the booking.
- Low season weekend bookings require a minimum of 2 nights for all accommodation and sites.
- Mid season weekend bookings require a minimum of 3 nights for all accommodation - excludes Bushmans Cabins / Glamping Tents
- Deluxe Waterfront Spas Villas / Premium Waterfront Villas / Ensuite Sites require a minimum of 2 nights at all times.
- Premium Powered Sites (1-6) require a minimum of 2 nights for low season and 3 nights for mid season at all times.
- Check in time is from 2.00pm for accommodation and 11.00am for sites. Check out time is 10.00am.
- Late arrivals are no later than 9.00pm due to compliance with our curfew and to ensure the comfort of our other guests.
Deposits / Payments
- To secure your reservation, we require the guest's credit/debit card information. A 50% deposit is required to confirm the booking.
- Please note that all credit/debit card transactions will incur a bank fee of 1.5% for Visa and Mastercard and 3% for AMEX, which reflects our cost of acceptance.
- Once deposit payment is made final payment is required 30 days prior to arrival for High season and 14 days prior to arrival for Mid / Low season.
- Bookings made within 30 days of High Season, full payment is required at the time of booking.
- Bookings made within 14 days of Mid / Low Season, full payment is required at the time of booking.
- Bookings made for 1 night, full payment is required at the time of booking.
- Peak summer period bookings, a holding deposit is required. A $200 deposit is required for all Sites, while Accommodation requires a $400 deposit. This deposit is refundable until 1st March. By 28th August, 50% of the total tariff must be paid, and the remaining balance must be paid in full 30 days before arrival.
Pet Policy
- Pets are permitted on Powered and Unpowered Sites only – excludes Premium Powered Sites (7-20 & 44-53) over High Season. Strict conditions apply.
- Strictly NO pets allowed with Accommodation bookings – excludes Pet Friendly Garden Villas (5-7). Strict conditions apply.
- Click here to view our comprehensive pet terms and conditions.
Cancellations / Refund
- High Season / Peak summer period
- Cancellations up to 30 days prior to arrival – a cancellation fee of $50 for Villas/Glamping Tents and $20 for Sites will apply to all bookings - Excludes the initial holding deposit of $200 for Sites and $400 for Accommodation for Peak summer period bookings.
- Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of the total booking will apply to all bookings.
- Cancellation 14 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
- Refunds, credits or date changes are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients ask to leave the park for breaching park rules.
- Mid / Low Season
- Cancellations up to 14 days prior to arrival – a cancellation fee of $50 for Villas / Glamping Tents and $20 for Sites will apply to all bookings.
- Cancellation 7 to 14 days prior to arrival – a cancellation fee of 50% of the booking will apply to all bookings.
- Cancellation 7 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
- Refunds, credits or date changes are unavailable for cancellations made within 7 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients ask to leave the park for breaching park rules.
- Third Party Bookings
- Reservations made through a Third Party Operator must refer to the Third Party Operator’s cancellation policy.
We strongly advise guests to consider purchasing travel insurance to guarantee their peace of mind.
Additional Fees / Charges
- Campsites
- Mid / Low Season: $15 per adult and $10 per child.
- High Season: $20 per adult and $15 per child.
- Accommodation
- Mid / Low Season: $25 per adult and $15 per child.
- High Season: $30 per adult and $20 per child.
- Pets (Price charged for pet-friendly villas only)
- Low Season: $10 per pet
- Mid Season: $25 per pet
- High Season: $30 per pet
- Day Visitors
- $10 per adult
- Children (0-15 years old) Free
- Late Departures
- Subject to availability and prearrangement with park management. Fees may apply.
- Cleaning Fees
- A minimum of $100 will be charged if Villas / Glamping Tents / Sites are left in unsatisfactory condition upon departure.
- Date Changes
- Accommodation: $50
- Sites: $25
- Only applicable for changes made outside 14 days prior to arrival for Mid / Low Season and outside 30 days prior to arrival for High Season.